Please be advised, that this refund policy applies only if You have signed up using Cuturose's services. However in case of any query Cutyrose will be able to help You regarding Your transactions made through different payment providers as well, by contacting the provider in question.
Cutyrose does not issue refunds unless there are circumstances for which we feel a refund is merited. These may be things like great dissatisfaction with a Performer's Private Show or LiveJasmin not working properly for some reason. In cases like these we will issue refunds in the form of LiveJasmin Credit or cash on a case by case basis. Things such as other complaints the model has received or other customer comments will be taken into consideration. If any dissatisfaction arises as a result of a user's experience with an independent performer who uses Cutyrose software to host video chat rooms and it can be confirmed by log files a refund will be issued in the form of Cutyrose Credits that can be used with other performers.
In the event that a transaction is refunded, ALL refunds will be made by crediting the credit card that was used to make the original purchase. Please note that only full purchased packages can be refunded. In case You experience problems regarding a Private performance or of other nature You may contact our Customer Service department - either by sending an e-mail or visiting our Online Support Chatroom - within 24 hours. Complaints received in excess of 24 hours are not subject to deliberation.
Credits deducted for using the 'Surprise' service are not refundable.